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Conditions of sale

When you place an order using the Happy Feet Floors website, we will send you an order acknowledgement to confirm that we have received your order. This will be done within 24 hours on standard business days. Once we have checked the order details and stock availability, and can confirm that the stock will be with you within 14 day, we will send an order acceptance. Please refer to the section on cancellations and returns at this point so see your rights regarding to cut/bespoke items versus standard products.

Delivery

Delivery is charged at standard rate of £39.99 for all carpets, wood, laminate & vinyl flooring.

Rugs are delivered at a standard rate of £10.00.

While some of the products shown on our website are available from stock, the majority of items are ordered in specifically for your order. Therefore, we can not offer any guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered will normally arrive between 8.00am and 6.00pm, Monday to Friday. At the point that we accept the order we will advise the likely delivery date.

The charge for delivery will be based on post code location and also the weight of the product. Alternatively you can collect the goods from our distribution centre in central Birmingham.

Cancellations and Returns

Standard products - If you chose to cancel your order for wood flooring, laminate flooring, rugs [apart from bespoke rugs], tiles, luxury vinyl at standard sizes [this excludes Amtico Signature flooring that has been cut to your required size], any goods that have not been dispatched will be refunded to you in full within 7 working days.

Cut/bespoke/special order - If you place an order for cut length carpets, Amtico Signature floor, sheet vinyl products, bespoke or special order laminate, bespoke size or design rugs, you are not able to cancel the order once you receive the 'order acceptance from happy feet floors ltd. This is because the 'order acceptance' confirms that the order has been put in process and may already have been cut to your specific size.

The customer must arrange transportation and pay all costs involved in transporting the goods back to the warehouse from which they came. The Goods must be insured whilst in transit for the full value of their cost price. Goods received damaged after return will not receive a refund from the Company. Returns made under this provision must be agreed in writing or by electronic mail by both parties before the goods are returned.

Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation.

To cancel your order you must inform us either in writing or by email: [email protected]. We will then endeavour to contact you within 1 working day with a response.

View our full Terms and Conditions.

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